Distance Sales Agreement

Distance Sales Agreement

Last updated: 17 March 2026

This Distance Sales Agreement ("Agreement") is entered into between Iris Soft ("Seller," "we," "us") and the individual completing the purchase ("Buyer," "Customer," "you") through the Iris Soft Store platform ("Platform").

This Agreement is prepared in accordance with the applicable consumer protection laws of the Republic of Turkey, including the Consumer Protection Law No. 6502 (Tüketicinin Korunması Hakkında Kanun) and the Regulation on Distance Contracts (Mesafeli Sözleşmeler Yönetmeliği) published in the Official Gazette. To the extent applicable, this Agreement also reflects the requirements of the European Union Directive 2011/83/EU on Consumer Rights and Directive 2019/770/EU on Digital Content.

Article 1 – Parties

Seller:
Trade Name: Iris Soft
Contact: [email protected]
Website: https://store.irisoft.net/

Buyer:
The individual who has completed the purchase process on the Platform, whose name, email address, and billing information were entered during checkout.

Article 2 – Subject of the Agreement

The subject of this Agreement is the sale and delivery of the digital software product(s) selected by the Buyer on the Iris Soft Store Platform (collectively, the "Product"). The Product is a digital good and is delivered in electronic form. No physical goods are delivered under this Agreement.

Article 3 – Product Information

The Product's name, description, technical specifications, version, and price are as displayed on the relevant product page on the Platform at the time of purchase. The Buyer acknowledges that they have reviewed and understood all product details prior to completing the purchase.

Iris Soft reserves the right to update, modify, or discontinue products after sale, where such changes do not materially affect the functionality of the version purchased. Any material updates or discontinuations will be communicated to affected customers via email where practicable.

Article 4 – Price and Payment

4.1 The sale price of the Product is as displayed at checkout in the applicable currency (Turkish Lira or other displayed currency). The price shown is the total price including all applicable taxes (including VAT/KDV where required by law).

4.2 All payments are processed securely via Lemon Squeezy, an authorized payment service provider licensed by the Banking Regulation and Supervision Agency of Turkey (BDDK). Payment card data is transmitted over encrypted (TLS/SSL) connections. Iris Soft does not store full payment card details.

4.3 The Buyer authorizes the charge to their selected payment method at the time of purchase. In cases of payment failure, the order will not be processed and no Product will be delivered until successful payment is confirmed.

4.4 A payment confirmation and purchase receipt will be sent to the Buyer's registered email address following successful payment.

Article 5 – Delivery

5.1 Digital Products are delivered electronically and immediately upon successful payment confirmation, or within the timeframe displayed on the product page.

5.2 Delivery is effected by making the license key and/or download link available to the Buyer through their account dashboard on the Platform and/or via email to the address provided during checkout.

5.3 The Buyer is responsible for providing a valid and accessible email address. Iris Soft shall not be responsible for non-delivery resulting from an incorrect or inaccessible email address provided by the Buyer.

5.4 In the unlikely event of a technical delay in delivery, the Buyer should contact [email protected]. We will resolve delivery issues promptly and within a reasonable timeframe.

5.5 Delivery is considered complete once the license key and/or download link has been made available to the Buyer as described in Article 5.2, regardless of whether the Buyer has accessed or used the Product.

Article 6 – Right of Withdrawal

6.1 General Rule: Under Article 15(1)(ğ) of the Turkish Regulation on Distance Contracts, and consistent with Article 16(m) of EU Directive 2011/83/EU, the right of withdrawal does not apply to contracts for the supply of digital content which is not supplied on a tangible medium where:

• Performance has begun with the Buyer's prior express consent; and
• The Buyer has acknowledged that they will thereby lose their right of withdrawal.

6.2 By completing the purchase and checking the acknowledgment box (where applicable) at checkout, the Buyer expressly consents to the immediate commencement of performance and acknowledges that they will lose their right of withdrawal once the Product has been made available to them.

6.3 Accordingly, the right of withdrawal cannot be exercised once the license key and/or download access to the digital Product has been delivered, as delivery constitutes commencement of performance.

6.4 Exceptions to the Loss of Withdrawal Right: Notwithstanding the above, refunds or replacement may still be available in certain circumstances as described in the Refund Policy.

6.5 For Buyers who have not yet accessed or downloaded the Product, and who contact us at [email protected] within 14 days of purchase, a refund may be considered at our sole discretion on a case-by-case basis.

Article 7 – Buyer's Obligations

The Buyer agrees to:

• Use the purchased software only in accordance with the license terms granted
• Not redistribute, resell, sublicense, or share the license key or downloaded files with any third party
• Maintain the confidentiality of the license key
• Ensure that their use of the software complies with all applicable laws and regulations
• Not attempt to reverse-engineer, decompile, or disassemble the software
• Promptly notify Iris Soft if they become aware of unauthorized use of their license key

Article 8 – Seller's Obligations

Iris Soft agrees to:

• Deliver the Product promptly upon confirmed payment as described in Article 5
• Provide a Product that substantially conforms to its description on the Platform
• Provide reasonable technical support as specified in the product listing
• Process personal data in accordance with applicable data protection laws
• Comply with all applicable consumer protection and e-commerce laws

Article 9 – Guarantee and Conformity

9.1 Iris Soft warrants that the Product delivered will substantially conform to the description provided on the product page at the time of purchase.

9.2 If the Product is found to be materially non-conforming (e.g., the product file is corrupted and cannot be replaced, or the product does not match its description), the Buyer may request a remedy within 7 days of delivery by contacting [email protected] with their order ID and a detailed description of the issue.

9.3 Where a non-conformity is confirmed by Iris Soft, the available remedies include: re-delivery of the Product, provision of a corrected version, or a refund, at Iris Soft's discretion and in accordance with the Refund Policy.

9.4 The guarantee provided under this Article does not cover issues arising from: (a) incompatibility with the Buyer's device or operating system where such compatibility requirements were disclosed; (b) improper use or modification of the software by the Buyer; (c) third-party software conflicts.

Article 10 – Intellectual Property

The Buyer acknowledges that the Product and all associated intellectual property rights remain the exclusive property of Iris Soft or its licensors. The purchase of a Product grants only the license rights described herein and in the product-specific license terms. No ownership or broader rights are transferred by this Agreement.

Article 11 – Confidentiality and Data Protection

Personal data collected in connection with this Agreement will be processed in accordance with Iris Soft's Privacy Policy, which forms an integral part of this Agreement. Data is processed in compliance with KVKK (Law No. 6698), GDPR (where applicable), and other applicable data protection laws.

Article 12 – Communication

All notices, requests, and communications between the parties under this Agreement shall be made in writing to the following address:

Iris Soft: [email protected]

The Buyer's registered email address shall be used for all communications from Iris Soft.

Article 13 – Dispute Resolution

13.1 In the event of a dispute arising from this Agreement, the Buyer may first submit a written complaint to Iris Soft at [email protected]. We will make every effort to resolve the matter within 30 days.

13.2 For Turkish consumers: disputes with a transaction value below the annual monetary limit set by the Ministry of Commerce may be submitted to Consumer Arbitration Committees (Tüketici Hakem Heyeti). Disputes exceeding the limit may be submitted to Consumer Courts (Tüketici Mahkemeleri).

13.3 For EU consumers: you may use the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr

13.4 This Agreement shall be governed by the laws of the Republic of Turkey.

Article 14 – Entire Agreement

This Distance Sales Agreement, together with the Terms of Service, Privacy Policy, and Refund Policy, constitutes the entire agreement between Iris Soft and the Buyer with respect to the purchase of digital products. In the event of any conflict between this Agreement and any other document, this Agreement shall prevail with respect to consumer protection matters.

Article 15 – Acceptance

By completing the purchase process (clicking the "Complete Purchase," "Pay Now," or equivalent button), the Buyer confirms that they have read, understood, and accepted all terms of this Distance Sales Agreement in its entirety, and that they expressly consent to the immediate delivery of the digital content and acknowledge the resulting loss of the right of withdrawal as described in Article 6.